Question 1

How do I book a coaching session?

Accepted Answer

Booking a session is simple: 1) Browse our certified coaches by sport, location, or availability. 2) Select your preferred coach and view their available time slots. 3) Choose one or more sessions that fit your schedule. 4) Review your booking summary and apply any promo codes. 5) Complete payment securely. You'll receive a confirmation email with all session details immediately after booking.

Question 2

What payment methods are accepted?

Accepted Answer

We accept a wide range of payment methods through our secure payment gateway. This includes Visa and Mastercard credit/debit cards, as well as popular local mobile wallets. All transactions are processed in your local currency. Your payment information is handled securely and is never stored on our servers.

Question 3

What is the cancellation policy?

Accepted Answer

Our cancellation policy is designed to be fair for both customers and coaches. You can cancel a booking for free up to 24 hours before the session start time and receive a full refund to your wallet credits. Cancellations made less than 24 hours before the session may be subject to a partial refund or no refund, depending on the coach's specific policy. Wallet credits can be used for any future booking on SportHills.

Question 4

Why is my payment still pending?

Accepted Answer

Payment processing typically completes within a few seconds, but may occasionally take longer due to: bank verification checks (especially for first-time transactions), mobile wallet OTP confirmation delays, or temporary connectivity issues between payment networks. If your payment is still pending after 5 minutes, check your bank or mobile wallet app for any pending authorization. If the issue persists, please contact our support team with your booking reference number.

Question 5

How do I get a refund?

Accepted Answer

When you cancel a booking within the free cancellation window (24 hours before session start), the refund is automatically credited to your SportHills wallet. Wallet credits appear instantly and can be used for future bookings. If you need a refund to your original payment method, please contact our support team at info@sporthills.com with your booking reference. Bank refunds typically take 5-14 business days depending on your bank.

Question 6

Can I book for family members?

Accepted Answer

Yes! SportHills supports family accounts. You can add family members to your account, including children, and book coaching sessions on their behalf. Each family member has their own profile with relevant details (age, skill level, etc.) so coaches can prepare appropriately. To add a family member, go to your Dashboard and select the Family section.

Question 7

How do I become a coach on SportHills?

Accepted Answer

To join SportHills as a coach: 1) Register for a coach account on our platform. 2) Complete your professional profile including your sports specialties, experience, certifications, and hourly rate. 3) Upload any required documents (coaching certificates, ID verification). 4) Submit your profile for review. Our team verifies all coaches to ensure quality and safety. Once approved, you can set your availability and start receiving bookings.

Question 8

What if I need to reschedule a session?

Accepted Answer

You can reschedule a session through your dashboard. Free rescheduling is available up to 24 hours before the session. Late rescheduling (less than 24 hours before) may be subject to the coach's rescheduling policy. To reschedule, go to your bookings, select the session, and choose a new available time slot. Your coach will be notified automatically.

Question 9

Is my payment information secure?

Accepted Answer

Absolutely. SportHills partners with PCI DSS Level 1 certified payment gateways to process all transactions. This means your card details are encrypted and handled according to the highest international security standards. We never store your full card number, CVV, or sensitive payment data on our servers. All payment pages use SSL/TLS encryption to protect your data in transit.

Question 10

How do I contact support?

Accepted Answer

You can reach our support team by emailing info@sporthills.com. We aim to respond to all inquiries within 24 hours during business days. When contacting support, please include your booking reference number or account email to help us assist you faster. For urgent payment issues, include your transaction reference number from the payment confirmation page.

Frequently asked questions

Frequently asked questions